Effective Date: March 30, 2026
Last Updated: March 30, 2026
At Nightingale Hospitality Partners (“NHP,” “we,” “us,” or “our”), we are committed to delivering exceptional value through our hotel management services, consulting engagements, and digital products. This policy outlines the terms for refunds and cancellations related to purchases made through our website at nightingalehotelmanagement.com.
Consulting and Management Services
Our hotel management, revenue strategy, and consulting services are governed by individual service agreements between NHP and our clients. Refund and cancellation terms for these engagements are outlined in each client’s specific contract or statement of work. If you have questions about cancellation or refund terms for an active engagement, please contact your NHP account representative directly or reach out to us at info@nightingalehotelmanagement.com.
Digital Products and Downloadable Resources
Purchases of digital products, templates, toolkits, brand book downloads, SOP manuals, and other downloadable resources are considered final once the content has been delivered or made available for download. Due to the nature of digital goods, we are unable to offer refunds after delivery. If you experience a technical issue accessing your purchased content, please contact us and we will work to resolve the issue promptly.
Subscription Services
If you subscribe to any recurring service or membership through our website, you may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period, and you will retain access to your subscription benefits until that date. We do not provide prorated refunds for partial billing periods. To cancel a subscription, please contact us at info@nightingalehotelmanagement.com or manage your account through the client portal.
Strategy Calls and Paid Consultations
If you have booked and paid for a strategy call or consultation session, you may reschedule up to 24 hours before your scheduled appointment at no charge. Cancellation requests made at least 48 hours before the scheduled session are eligible for a full refund. Cancellations made within 48 hours of the session may be subject to a cancellation fee. No-shows are not eligible for refunds.
Requesting a Refund
To request a refund, please contact us with your order details, including your name, email address, and a description of your request. We will review each request on a case-by-case basis and respond within 5 business days.
Nightingale Hospitality Partners
Phone: 215.839.6136
Email: info@nightingalehotelmanagement.com
Payment Processing
Approved refunds will be processed to your original method of payment. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your financial institution.
Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this policy, please reach out to us:
Nightingale Hospitality Partners
Based in Philadelphia, PA
Phone: 215.839.6136
Email: info@nightingalehotelmanagement.com
