Brand-Agnostic | Operator-Led | Owner-Focused
A practical, operator-grade Quality Assurance assessment designed to identify operational, service, cleanliness, and standards gaps before they impact guest satisfaction, brand inspections, or asset value.
The Nightingale Hotel Quality Assurance & Readiness Program is a hands-on, real-world QA review built to help hotels:
The Nightingale Hotel Quality Assurance & Readiness Program is a hands-on, real-world QA review built to help hotels:
Prepare for brand QA inspections
Establish brand-level standards for independent hotels
Identify operational and cleanliness issues affecting reviews, ADR, and consistency
Reduce costly surprises before they turn into failed inspections or PIPs
Create clarity and accountability across departments
This is not mystery shopping.
This is how experienced operators actually evaluate hotels.
Clear standards. Honest findings. Actionable outcomes.
Tactical execution. Strategic clarity. Measurable performance.
A disciplined QA program protects both performance and value.
This Program Is Built For…
“The QA findings were honest, practical, and immediately actionable. It gave us clarity — and helped us avoid several costly mistakes before brand inspection.”
Independent Boutique Hotel
Investment: Starting at $2,500
The QA Snapshot is the entry point — designed to be an easy, high-value starting engagement.
1-day onsite or hybrid QA walkthrough
Physical condition and cleanliness review
Service execution and staffing observations
Standards consistency assessment
Guest-impact vs. brand-risk evaluation
Photo-documented findings
Owner / GM debrief call
Top 25 Issues & Opportunities Report
Red / Yellow / Green risk indicators
“Fix Now vs. Fix Later” prioritization
Clear differentiation between:
What guests notice
What brands flag
What truly affects performance
Investment: Starting at $5,500
Designed for hotels preparing for Hilton, Marriott, IHG, Best Western, or similar brands.
Expanded physical and operational walkthrough
Brand-informed standards gap analysis
SOP and training readiness review
Departmental alignment assessment
Life safety and compliance red-flag review (non-certifying)
Capital vs. operational issue separation
Brand Readiness Scorecard
Risk matrix and inspection exposure map
30 / 60 / 90-day corrective action plan
Prioritized recommendations to reduce failed QA risk
Investment: Starting at $6,500
This engagement builds a custom internal QA system for independent hotels.
Property-specific QA standards manual
Department-level inspection criteria
Cleanliness and condition benchmarks
Scoring model and inspection cadence
GM and department accountability structure
Hotel QA Playbook (PDF + digital)
Internal inspection checklists
QA scoring dashboard template
Annual QA calendar
Works best when combined with
– for guest experience aligned to your visual and verbal identity
Let’s Walk the Journey Together
Implementation support ensures findings don’t sit on a shelf.
QA findings rollout support
Optional staff training sessions (virtual or onsite)
Department head accountability tools
Ownership summary and execution checklist
Optional ongoing QA support available on a quarterly basis.
No bloat. No fluff. Just clear deliverables and operator-grade insights.
QA Snapshot: starting at $2,500
Pre-Brand QA Readiness: starting at $5,500
Independent QA Framework: starting at $6,500
Add-on to existing Nightingale engagements: preferred pricing
Includes full documentation, photo-backed findings, and optional training support.
